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Complaints procedure

We take all complaints seriously and aim to resolve them fairly and promptly.

How to submit a complaint

If you are dissatisfied with any aspect of our service — including billing, account management, data handling, or service quality — please contact us using the details below. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days.

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Complaints email
[email protected]
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Postal address
TheAdvertisingRing SIA
Rāznas iela 47, Kaunata, Kaunatas pag.
Rēzeknes nov., LV-4622, Latvia

What to include

To help us resolve your complaint as quickly as possible, please include:

  • Your registered email address
  • A clear description of the issue
  • The date(s) the issue occurred
  • Any relevant transaction IDs or reference numbers
  • What outcome you are seeking

Our complaints process

1
Acknowledgement — We will acknowledge your complaint within 2 business days.
2
Investigation — We will investigate the complaint and may ask for additional information.
3
Resolution — We will provide a full response within 14 business days. If we need more time, we will let you know.
4
Escalation — If you are not satisfied with our response, you may escalate to the relevant authority (see below).

External escalation

If you are not satisfied with our final response, you have the right to escalate your complaint to the relevant authority:

Data protection complaints (GDPR)
Latvian Data State Inspectorate (Datu valsts inspekcija)
www.dvi.gov.lv · [email protected]
Consumer protection
Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs)
www.ptac.gov.lv
EU Online Dispute Resolution
EU consumers may also use the European Online Dispute Resolution platform:
ec.europa.eu/consumers/odr
Payment disputes
If you have a billing dispute, you may also contact your bank or Stripe directly.
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For urgent billing issues or refund requests, email [email protected] directly — this is the fastest route to resolution.